Learning & Development Initiatives
We are fully committed to investment in the personal and professional development of our people. This year we implemented an employee led Training and Development Committee which resulted in the following:
- Extensive online educational platform that assists corporate employees in developing business, technology-related and creative skills through more than 7,000 expert led course videos;
- since our company-wide launch in July 2019, approximately 85% of corporate employees have browsed content and 65% have engaged in coursework;
- Manager leadership and communication training including, specific training on gender differences in communication styles;
- Compliance training for discrimination and anti-harassment;
- Annual Employee Engagement Survey in Q1 of each year to measure our corporate employee’s overall satisfaction with our company:
- 91% of employees reported having strong partnerships with their colleagues
- 86% of employees were proud to work at ESRT
- 84% of employees felt their colleagues are committed to doing quality work
- Following 2018’s Employee Engagement Survey we:
- formed the employee led Training and Development Committee and the resulting learning initiatives noted above derived from the committee
- engaged a customer service consultant to develop and facilitate tailored trainings for IT, HR, Property Management, and the Observatory
- Engagement of an outside learning & development consultant to rebrand and expand ESRT’s learning program Empire Academy (f/k/a ESRT University); and
- Greater emphasis from senior management on cross departmental learning and collaboration, outside training and networking for all employees.
We also continued our effective efforts with our:
- Empire Academy (f/k/a ESRT University) program, which provides company-wide, monthly educational seminars on a variety of topics such as public speaking, sustainability initiatives, social media trends and U.S. tax reform;
- Enhanced employee performance review process which allows candid feedback from managers and direct reports twice a year; and
- Focus on mentorship, career development and internal promotion for interested, qualified employees based on skills.
- Extensive online educational platform that assists corporate employees in developing business, technology-related and creative skills through more than 7,000 expert led course videos;
- since our company-wide launch in July 2019, approximately 85% of corporate employees have browsed content and 65% have engaged in coursework;
- Manager leadership and communication training including, specific training on gender differences in communication styles;
- Compliance training for discrimination and anti-harassment;
- Annual Employee Engagement Survey in Q1 of each year to measure our corporate employee’s overall satisfaction with our company:
- 91% of employees reported having strong partnerships with their colleagues
- 86% of employees were proud to work at ESRT
- 84% of employees felt their colleagues are committed to doing quality work
- Following 2018’s Employee Engagement Survey we:
- formed the employee led Training and Development Committee and the resulting learning initiatives noted above derived from the committee
- engaged a customer service consultant to develop and facilitate tailored trainings for IT, HR, Property Management, and the Observatory
- Engagement of an outside learning & development consultant to rebrand and expand ESRT’s learning program Empire Academy (f/k/a ESRT University); and
- Greater emphasis from senior management on cross departmental learning and collaboration, outside training and networking for all employees.
We also continued our effective efforts with our:
- Empire Academy (f/k/a ESRT University) program, which provides company-wide, monthly educational seminars on a variety of topics such as public speaking, sustainability initiatives, social media trends and U.S. tax reform;
- Enhanced employee performance review process which allows candid feedback from managers and direct reports twice a year; and
- Focus on mentorship, career development and internal promotion for interested, qualified employees based on skills.
